Privacy Policy

A legal disclaimer

Last updated: 23 September 2026

Eleven AV Ltd (“Eleven AV”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, request a quotation or work with us.

Information We Collect

We may collect personal information such as:

Your name
Company name
Job title or role
Email address
Telephone number
Business address
Information provided when you contact us
Information relating to quotations, projects and AV installation services
Any other information you choose to provide

We may also collect technical information about how visitors use our website where applicable.

How We Use Your Information

We may use your information to:

Respond to enquiries
Provide quotations and information about our services
Communicate with customers, suppliers and business contacts
Arrange and manage AV installation projects
Coordinate engineers and site visits
Manage our business relationships
Maintain business and financial records
Improve our website and services
Meet our legal and contractual obligations

Our Lawful Basis for Using Your Information

We only use personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

Contract: Where processing is necessary to provide services or fulfil a contract.

Legitimate interests: Where processing is necessary for the reasonable operation and development of our business, provided that this does not unfairly override your rights.

Legal obligation: Where we are required to process information to comply with a legal or regulatory requirement.

Consent: Where you have given us permission to use your information for a specific purpose.

Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business or provide our services.

This may include professional advisers, IT and software providers, accountants, payment providers, subcontractors and other service providers.

We only share information where there is a legitimate reason to do so and take appropriate steps to protect your information.

We do not sell your personal information to third parties.

Information Received From Other Sources

We may sometimes receive business contact information from your organisation, a project partner, an integrator or publicly available business sources.

Where we obtain personal information from another source, we will use it in accordance with applicable data protection requirements.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet contractual, legal, accounting or reporting requirements.

When information is no longer required, we will securely delete or dispose of it.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Rights

Depending on the circumstances, you may have the right to:

Request access to your personal information
Ask us to correct inaccurate information
Request deletion of your personal information
Ask us to restrict how we use your information
Object to certain types of processing
Request the transfer of certain information
Withdraw consent where we rely on consent

If you would like to exercise any of these rights, please contact us using the details below.

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function. Other cookies, such as analytics or tracking technologies, may require your consent before they are used.

Where required, we will provide information about these cookies and give you appropriate choices regarding their use.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page.

If you have any questions about this Privacy Policy or how Eleven AV handles your personal information, please contact us:

Eleven AV Ltd
Email: admin@elevenav.co.uk
Telephone: 07496 837695

Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.